@MoniH two things to check: In my experience (and others here) the points post after your Chase statement closes -- how long has it been since your statement closed? Is your Rapid Rewards number on the back of your credit card and is it the correct number? Note that RR numbers are printed on personal cards but not business cards. If your statement closed more than a week ago and if Chase has your correct number then I'd call Chase to inquire. I'm another customer like you (of both Chase and Southwest) so here sharing my experience and trying to help. Happy to try to help if you have additional non-personally identifying information that is different from the above situation.
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