I was able to hunt down the company that gave it to me. It took a long while but I found them and talked to them about it. I was just intending to warn them but it turns out, they had the three letters I needed to put in front of the ticket number to make it valid. So I was able to book my trip after all! Now, it is beyond me why SW wouldn’t just put those letters on the ticket in the first place. I’m sure there’s some security reason for having a verbal alpha code with the printed numeric code, but wow does that create a headache! Thanks everyone for your thoughts and help with this issue!
... View more
