I too had this exact same issue with the companion pass. I applied through chases website on the day the promotion began and met the spending limit and today they told me that they 40k points was linked to my application. It also took them 4 weeks to review and approve my application. I asked them for some type of documentation to prove that the 40k points was tied to my application and they were unable to provide this evidence. I didn’t take a screenshot, but during the application process a 40k bonus was never mentioned, and it was only the companion pass plus 30k. Told the guy on the phone it was a bait and switch and he obviously denied it. The supervisor was extremely rude and pretty much hung up on me after I waited 40 minutes for my call to be escalated.
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