Southwest Airlines Community

Hi There!   Our digital team deployed a fix today that should have resolved this error.  Let us know if you still see the issue.  You might need to clear your cache or use a private/incognito window if you were experiencing this error before it may resolve.   Sorry for the trouble, but thank you all for letting us know and for flying Southwest!   - Mark Hursh Director Digital Customer Platforms ... View more

@ronk wrote: I have the same problem. It's been going on for about 2 weeks now for me. Using Chrome I use Chrome all the time  - never had a problem. I suspect it's your browser.   I suggest   1) Clear cache 2)  Manually log in inputting RR# and password manually - no autofil. 3) You could also interrogate Chrome's user id / password file to see which Chrome want's to use. Chrome does have a nasty habit of trying to use password's other than those you  type your self. ... View more

My points posted to my SW Rewards Account literally 48 hours after my credit card statement closed.     You can call Chase and they'll give you your statement close date over the phone.    Also, double-check that the rewards number you signed up with is accurate.     Hope this helps. ... View more