Southwest proudly accommodates our Customers and their service animals. To view the documentation requirements for service and emotional support animals, visit https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html?clk=GFOOTER-CUSTOMER-ASSISTANCE.
Additionally, demonstrating a biased, hurtful attitude is not condoned at Southwest Airlines. As this is a peer to peer support forum, we aren't equipped to address your complaint, but we encourage you to reach out via the contact options below. We hope to have an opportunity to serve your air travel needs in the near future.
Submitting a Suggestion and/or Complaint
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