Southwest Airlines Community

@dchennel0487 wrote: No one refused to help me because there were no employees there to assist. We literally let ourselves off the plane. Not going to debate if you weren't on the flight. Thanks.  @dchennel0487 I am so sorry to hear the details of your trip and sincerely regret that we weren't able to make it a much more positive experience, especially since you were essentially traveling with four little ones. As a Customer to Customer forum, we are not equipped to assist you here on The Southwest Community, but if you will respond to my private message with your confirmation number, I am happy to reach out to our Customer Relations Department for a status update on their response to your case.  ... View more

@Matt4202 wrote: So we have a reservation for my SO, I and our little one each has its own separate confirmation number as each had separate travel funds and max it lets you use is 3.   Anyways - I checked myself in first exactly 24 hours before on the dot and got B29, checked our little one in next he got B30. Here’s where it gets weird I checked my SO in last and she got A29.   That makes no sense at all and makes it feel a bit rigged rather than a true first come first serve as it’s always been.   Any thoughts? We’re all on the same 2 flights same connecting flight everything. Hey @Matt4202! Your SO has actually been hit by a stroke of luck—and frankly I'm jealous. Next to snagging a lower fare and receiving a travel credit, this is my favorite Southwest phenomenon. Whenever a Southwest Customer checks in for their flight, they automatically receive the best available boarding position. As @dfwskier mentioned, if another Customer who has already checked in cancels or switches to another flight, it frees up their boarding position for the next lucky person checking in. If I am in your SO's shoes—and I wish I was because I'll be traveling with my family on July 3rd—I'd board ahead of you and your little one and try to save seats. If that's not her style, and if your little one is 6 years old or younger, you all can board together after the A group during Family Boarding. We look forward to seeing you and your family soon!     ... View more

We're so sorry to hear you were targeted by a scammer. The email offer you're referring to is not associated with Southwest Airlines. Would you be able to provide a screen shot so we can report it to the appropriate Teams?   Thank you,   ... View more

Thanks for reaching out, @Kizzy3333.    We are so sorry to learn of these unfortunate circumstances, and our heart goes out to your family.  While we certainly understand your desire for us to donate tickets, our charitable budget is designated to support IRS-designated 501(c)3 nonprofit organizations. We would love  to respond affirmatively to every donation request we receive, but over the years, we’ve found it necessary to narrow our charitable focus in order to sustain a profit and maintain our vitality as an airline. We'll be praying for a short time on the waitlist and a swift recovery for your daughter.   Sincerely,   ... View more

@Swasd Apologies that you didn't receive your gift card! I recommend checking your SPAM/Junk email folder for June to see if it ended up in there. If not, I've sent you a direct message with additional information. Thanks!   ... View more

Just confirming that this is a phishing scam in no way associated with Southwest Airlines. Please know it has been reported to the appropriate groups. ... View more

We do not currently require Employees to receive the COVID-19 vaccine, but strongly encourage it.   Remember, not all advice is sound advice. While Members and Employees will do their best to help each other out on The Community, it is possible for information provided in the Community to be wrong, incomplete, or not applicable to your specific situation. Always apply good judgment and feel free to seek information from reputable sources.   ... View more

@John1158 Our Employees are expected to wear a mask over their noses and mouths at all times unless eating or drinking, and we sincerely regret if you noticed any inconsistency. As a Customer-to-Customer support forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations to document your concerns so we can follow-up internally. Thank you. ... View more

We sincerely apologize if your interaction with our Employee has you questioning our commitment to providing outstanding Customer Service. As a Customer-to-Customer support forum, we are not equipped to assist you here, but we encourage you to Contact Customer Relations to document your concerns. Thank you.   ... View more

I'm so sorry for the frustration, @TrinaLeia50! We're experiencing an extremely high volume of calls and messages across all channels, and unfortunately, continuing to wait for an Agent is currently the fastest way you'll be able to receive assistance. While our Agents have all hands on deck, we realize we're still falling short of both your and our expectations for Customer Service, and we are working to improve. In the meantime, thank you for hanging in there with us, and thank you for your feedback.   ... View more