Optics guys optics. From the passenger seat I sit in I have to question what the hell were you thinking? As soon as the European Union made the decision to stop Boeing Max 8 from flying, I wondered again what is up with Southwest? Now we as passengers do not have access to the millions of data points you say you comb through on performance. You waited till the FAA made a decision, when in fact it was our President who made the decision and this guy doesn’t read little to anything. If you were truly focused on passenger safety over profits you would make the hard decision and stand down those planes. That decision vs “we were told to stand down”, would have got my unending loyalty. We as passengers see it pretty plainly that this plane has a problem and I’m sure as hell not going to put my life in the hands of a company that constantly touts customer satisfaction, but when it came down to the hard decision you had to be told to stand down by the President, I mean the “FAA”. My guess it was a business decision which means you factor in customer impact, to some degree... As now has been evidenced you did not factor customer satisfaction from making the tough call. You are no different then any other airline in the industry. Profits before people. Did you read the article where the FAA allows Boeing to replace the FAA inspectors with Boeing inspectors? Did that factor into your really bad decision to delay?
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