I saw this story as well & there must to be more to it. Southwest's "We will share this report with our Customer Relations Team" response was beyond useless. That's all you have to say after you have a bunch of deputies pull a passenger off your plane for commenting on a flight delay? I had to go back & look, double check they were talking about Southwest and not United.
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Even as I have my Boeing coffee mug here, sad to say that for the time being, I don't trust Boeing. The safety issues & subsequent decisions made with the MAX, & ongoing QC problems with the KC-46 suggest housecleaning is needed.
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