Young Travelers (age 12 and up) don't get to preboard. I'd recommend buying EarlyBird Check-In or checking in online at exactly 24 hours prior to departure to secure the best boarding position.
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Thanks so much for the replies. They were very helpful. She has a cell phone, so I can walk her through it if needed. I'm sure the SW employees will help her as well. I'm going to go ahead and book the flight, she's super excited!
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