We're sorry for the frustration, Paul. As a peer-to-peer support forum, we aren't equipped to assist you here, but we highly recommend reaching out via the "Email Us" option in the link below. There, a Southwest Chase Liaison can look into exactly what's going on for your specific situation. Thank you!
https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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