@heilenak , hmm, I have to line up with @TheMiddleSeat on this one. I have probably exchanged tens of thousands of dollars of tickets (sorry, SWA schedulers) and have never had a problem (except that they have to be used within one year). Also one has to cancel at least ten minutes before the flight departure. Normally I get “travel funds” for the exchange and I have to track the original confirmation number, but I would not get a voucher (or be offered one). If you can share more details without revealing private info, we might be able to help. Sorry this happened. Don’t lose faith! All airlines can be frustrating; and although SWA give me great customer service in my opinion, there are some things that many folks would like to see changed. I would like to see my travel funds when I log into their website, but I have to track them separately at this point, and it is not a computer glitch that causes that.
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