I also received an email saying I had a companion pass last night. I was very excited and started to dig and see how that was possible (I had been trying to rack up points, but didn't think I was that close). After checking my account and doing some digging I realized that I did not earn it. This made me sad, and dashed some dreams I had of traveling to some fun places with my husband, but not a huge deal. I do feel that Southwest could send out an email to those that were apart of this error and say "oops, system error" or something like that. That would save a lot of us time in calling Southwest or digging the internet to see if we truely earned a companion pass. I do not feel I am owed a companion pass just for their system error, just some communication regarding the error.
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