Thanks so much for the thoughtful and intelligent reply. Unfortunately it doesn't ease the pain of losing the miles. I may take your suggestion and reach out to Gary Kelly. Safe travels to you, hopefully on an airline that values its customer base.
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05-05-2019
09:45 AM
05-05-2019
09:45 AM
Yes, absolutely credit card user gets the points because the points are awarded for spending the money to the person who spent the money. It's a good thing these points are being accumulated on Chase, where they value their customers. If you were to be accumulating them on Southwest you always run the risk that Southwest will wipe them out without warning. I personally had this experience due to inactivity on the account. I woke up one morning and the points were gone only to hear from a Southwest representative that there was nothing they could do. Interesting, when I appealed to Customer service they stood by this poor decision. Rest assured I will be accumulating points on every program other than Southwest because there is no Luv for a customer of 30 years #SouthwestAir
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04-26-2019
09:49 AM
04-26-2019
09:49 AM
I recently logged onto my Southwest Rapid Rewards account to book a flight for my middle son Alex and was very surprised to find all of my 140,000+ miles had been wiped out. When I called Southwest customer service, I was told that they had expired approximately 90 days prior to my call. I mentioned that I had never received a notice, email or otherwise regarding any upcoming expiration, and had I received such notice, I would have taken action to avoid the expiration. They indicated that I had opted out of Southwest email solicitations and as such would not have received notice. When I pointed out that I had not opted out of “critical communication” and as such fully expected to receive important reminders it was met with an unsympathetic response “there is nothing we can do”. We had accumulated the miles when my younger son Max was at Emory University in Atlanta and since his graduation had not flown Southwest on a regular basis. I have been a loyal Southwest customer since the 80’s and 90’s when hot-pants were in fashion and Herb & Coleen were the proud parents of a budding airline. To this day, I am a proud shareholder with 1,000+ shares in my possession. As a airline that prides itself on a loyal customer base, I find it inconceivable that there is not a reasonable solution to reinstating my Rapid Reward Points. Can someone help out hear as I would like my story to have a happy ending? Jim E. Long Island, New York
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