Southwest Airlines Community

Recently, I was booked to fly with a group of friends and family. Unfortunately, less than 24 hours prior to departure, our flight was cancelled with no explanation. We were left to book on any of the flights left available, which meant we were all split up because there weren't enough seats on one plane to accomodte our group. On my way to the airport for my rescheduled and inconveniently timed flight, I received a call from Southwst pressuring me to get onto an earlier flight. I did it, but only after being assured my bag would not get lost after I repeated this worry to the associate. I knew i was going to have to check my bag in because I was boarding the flight as C27, although my bag would have been fine as a carry on.   I flew to Chicago (MDW) from Phoenix (Sky Harbor) on flight 1171, which arrived 04/25/2019 at 9:50PM at Midway Airport. My luggage, which was supposed to be checked all the way through to my final destination, baggage tag No. 3526313224 has apparently been completely misplaced. The ground staff at the MDW lost luggage counter, where I spoke with a customer baggage associate, informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked down and arriving. I provided my hotel address as I couldn't wait around for hours. I was provided with an incident number and my baggage claim ticket was taken from me. I navigate to https://live.nettracer.aero/southwest-paxview/login.do and type in my Incident number, and what do I see? That the incident has been marked closed. I am shocked. Livid. It has been 5 days now; I have contacted Southwest numerous times since my arrival and have not heard back and you have provided no information for me as to the whereabouts of my luggage! I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely lose luggage. The total value of my bag's contents is more than double what I can afford. I have certain items inside which are completely irreplaceable and sentimental. I hope that the bag will be located and sent back but should it never turn up and be reported missing indefinitely, I believe that I am entitled to some form of compensation from the airline. To repeat, I did not have to check my bag in but was forced to. I believe I also should be repayed for the points used on the flight that I never even got to take.   Costs associated to the airline's fault include the following: my Away baggage that was checked in (check the price if you don't know what this brand is- you'll be upset just by this), my bridesmaids outfit (I was unable to be part of a once in a lifetime family wedding), doctor bills (unexpected snow in Chicago left me sick without a peacoat), medication that I rely on daily, gold jewlery, shoes, makeup, clothing, a dyson blowdryer (again, check the cost on this).. need I continue?   I will say one thing: The customer service ends the minute you step off the plane. What's the use of preaching about "first 2 checked bags are free!" without the comfort of knowing your airline cannot be held responsible for returning them to you?! Because I cannot hear back from a single employee via phone or emai, I am not afraid to preach on all social media platforms that this airline has robbed me, to say the least! I feel betrayed, considering I flew your airline and you were the preferred airline for my company based on my decision, for years on end.   Southwest, I can be reached on my mobile (which you have); I would appreciate an update as soon as possible. Otherwise, I would count on losing a valuable member that will go out of her way to pay triple your rates just to avoid your service.    - Betrayed Customer ... View more