Southwest Airlines Community

Thank you for pointing that out. The fact still remains that Southwest has either lost control or chooses not to enforce boarding policies as written. And loyal business select customers are observing with eyes wide open hence reevaluating our purchasing patterns. The prices we are paying can afford us (on other airlines) HUGE comfy first class assigned seats, personalized service, free checked bags, unlimited free beverages,  a restroom dedicated to us and most importantly a feeling that our upgraded purchase price provides actual value in the aforementioned perks. ... View more

I agree. southwest policy states 1 "aide" may accompany a speical needs passenger. By following that it would have cut down the preboarding on my last flight from 22 to about 6!!  Us Business select passnegers are getting tired of Southwest talking the talk but NOT walking the walk. And don't get me started on carry on bags!!  ... View more

I recently heard a passenger say that he bought a collapsable cane for $20.00 and keeps it in his carry on bag specifically for southwest preboarding. He even bragged that he had never used the cane but the $20.00 investment has allowed him to preboard without buying business select fares! ... View more

Southwest just needs to follow it's written policies. It states that preboarding and family boarding occurs After "A" boarding. Those of us that pay a SIGNIFICANTLY higher ticket price have had many conversations at the gate as we watch 15-22 passengers preboard about spending less on our tickets and buying the priority boarding pass which would save us hundreds of dollars on each ticket and secure the same seats. Policy also states that 1 guest can accompany a disabled passenger and 2 passengers can accompany a child BUT I've seen gate attendants allow 5-8 guests accompany one special needs passenger. Yes I was A1 on my last flight and watched 22 passengers board before me. 7 of which were a whole family that accompanied one senior who bragged the entire flight about getting such good seats all together for such low prices.  ... View more