05-13-2019
07:52 PM
Six out of my past 7 SWA flights have been cancelled or significantly delayed. My direct flight from BWI to San Diego for this morning (a trip I make frequently) was cancelled yesterday due to mechanical issues. I had to rebook, lose my EarlyBird position and travel on a later flight with a connection through Houston today. The connecting flight this afternoon was ~ 30 minutes late leaving Houston (I am not counting this flight among the six I mention above). I had planned to land in San Diego at 11:20 this morning and reach my office just after noon. Instead I am still sitting on an airplane at 5:27 PM with another hour and 15 minutes or so to go. The entire afternoon work schedule wasted. Most of my flight reschedulings have been due to maintenance issues. What is going on SWA? This is costing me significantly in lost work time, missed meetings, and wasted business opportunities. I understand from a conversation with Customer Care yesterday afternoon that SWA is still booking flights on the Max8 even though there is no time table for the return of this airplane. Does not seem like a wise plan. It rings a bit hollow to read this sort of post and the letter in the beginning of the SWA magazine. Just doesn't ring true anymore. I am incredibly disappointed and since I rely on dependable flights to get me to my business destinations across the US, I am in the market for a new airline. Janice
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05-13-2019
07:46 PM
Six out of my past 7 SWA flights have been cancelled or significantly delayed. My direct flight from BWI to San Diego for this morning (a trip I make frequently) was cancelled yesterday due to mechanical issues. I had to rebook, lose my EarlyBird position and travel on a later flight with a connection through Houston today. The connecting flight this afternoon was ~ 30 minutes late leaving Houston (I'm not counting this flight in the six I mention above). I had planned to land in San Diego at 11:20 this morning and reach my office just after noon. Instead I am still sitting on an airplane at 5:27 PM with another hour and 15 minutes or so to go. The entire afternoon work schedule wasted. Most of my flight reschedulings have been due to maintenance issues. What is going on SWA? This is costing me significantly in lost work time, missed meetings, and wasted business opportunities. I understand from a conversation with Customer Care yesterday afternoon that SWA is still booking flights on the Max8 even though there is no time table for the return of this airplane. Does not seem like a wise plan. It rings a bit hollow to read this sort of post and the letter in the beginning of the SWA magazine. Just doesn't ring true anymore. I am incredibly disappointed and since I rely on dependable flights to get me to my business destinations across the US, I am in the market for a new airline. Janice
... View more
Six out of my past 7 SWA flights have been cancelled or significantly delayed. My direct flight from BWI to San Diego for this morning (a trip I make frequently) was cancelled yesterday due to mechanical issues. I had to rebook, lose my EarlyBird position and travel on a later flight with a connection through Houston today. The connecting flight this afternoon was ~ 30 minutes late leaving Houston. I had planned to land in San Diego at 11:20 this morning and reach my office just after noon. Instead I am still sitting on an airplane at 5:27 with another hour and 15 minutes or so to go. The entire afternoon work schedule wasted. Most of my flight reschedulings have been due to maintenance issues. What is going on SWA? This is costing me significantly in lost work time, missed meetings, and wasted business opportunities. I understand from a conversation with Customer Care yesterday afternoon that SWA is still booking flights on the Max8 even though there is no time table for the return of this airplane. Does not seem like a wise plan. It rings a bit hollow to read this sort of post and the letter in the beginning of the SWA magazine. Just doesn't ring true anymore. I am incredibly disappointed and since I rely on dependable flights to get me to my business destinations across the US, I am in the market for a new airline. Janice
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