Southwest Airlines Community

On or before 2/1/2023 implies the points could be deposited on 2/1.  Before means through Jan. 31.  Still not points for me. ... View more

Not showing for me either. ... View more

Be warned.  Those through-passengers get dibs on the seats.  Paid $50 for an upgrade and got A3 to give my tall son a better chance at an exit row window seat.  The seats were gone.   ... View more

@floridaguy--no pilot apologies on any on my three flights this year.  In fact, all three flights were only 1/3 full. ... View more

File a complaint to the airline using the "Contact us" button.  If enough people complain, they may change the policy.   ... View more

I have noticed the same thing about wheelchairs being used to get to the gate, but not from the gate.  I call it the "stand up and be healed" phenomenon.  People use this trick to also get through security faster as well. ... View more

No, the phone agent booked my son as a courtesy since the flight was coming up.  Turns out she booked his RETURN flight for the same day as his outbound flight.  I am sure it was an accident, but learned this when I couldn't check him in last night.  Had to book a ticket for him with my points while this is getting resolved.  So It couldn't have been a true companion pass or his reservation would have been tied to mine.  The phone agent couldn't do anything for me last night because the case is still open. ... View more

If you are an A-lLst member and book multiple tickets in the same transaction, everyone in the party gets sequential boarding positions.  You don't need companion status, but you do need to book multiple tickets in the same reservation.  Companion passes are booked together so that meets the criteria.  Without a companion pass, you cannot book the member ticket and then purchase another ticket for the same flight and get sequential boarding pass numbers.   How can you tell if the tickets were booked together?  Every reservation has its own code but when you bring up your confirmation code, you will see the other reservations on the same page if they were booked together.   If someone in the party books or adds on an upgraded boarding position, the rest of the party is not upgraded.  That would break the boarding position sequence.  If the A-Lister purchases a business select ticket (companion pass or not), their boarding party will not receive a sequential business select boarding pass.      The one rule I don't agree with is what happens if you (and companion or party) are rebooked on another flight and end up with C boarding positions.  As an A-Lister, you can board between A and B groups, but your companion (or other parties in same reservation) do not get to board with you between A and B groups unless they also have A-List status. ... View more

Yes I registered and I booked flights afterward.  Two phone reps researched it and said I met all the criteria. First rep opened a case, but apparently didn't "send it."  The second agent also confirmed and sent the case over to the marketing promotions team. The second agent rebooked my son's ticket as a companion pass which refunded the miles I used to book his seat when I became concerned about seat availability.  Our flight is Monday morning, so I really appreciate her booking the companion seat for me directly on Friday.  The companion pass button still is not showing up.  Since I got what I needed, I will be contact them again after the trip.  Both reps told me I should hear within 24 hours of the case being opened; the marketing department probably does not work weekends. ... View more

See if you have a boarding pass.  I was confused once because I saw a message that said I needed to check-in at the airport even after I checked in.   ... View more

Yup.  Customer service looked it up and confirmed I met the requirements. ... View more

Saving seats is not allowed.  That's why they say that if you are traveling with a party with different boarding positions, you are welcome to join the party who boards later.  If I want an exit row seat and board in time to get one, but a passenger tells me I cannot sit there because they are saving the seat, I will say something.  If they want their later priority passenger to sit with them in an exit row, they can buy upgraded boarding!  Or maybe I shoudl sit behind them and bang the seat about 50 times during the flight 🙂   ... View more

I thought it depended on the fare class.  The cheapest class fare (Wanna Get Away) is tied to the passenger's name. All other classes have transferrable credits.  If you booked with points, the points go back to you.   ... View more

I don't know...any class action lawsuit I have been part of has netted me $10.  The lawyers get rich (fewer of them than class members), and class members see pennies (relatively speaking).  ... View more

Still no yellow button or email for me.  I spoke with a phone rep this morning who actually looked up my account and said I appear to have fulfilled all the requirements.  She forwarded my case over to the marketing/promotions team and said I should get a resolution within 24 hours.  I do have a case number :).  Much better than being told to be patient.  I booked my companion's ticket (for Jan. 9) using points so that when/if the companion pass shows up, I can cancel that flight with a full refund of points back to my account. ... View more

I also did not receive any email or add companion to my account.  I have a flight on Jan. 9 so not as tight a timeframe as yours.  SWA is not answering the phone.  Get an "unable to accept your call at this time" message. ... View more

You were on a half-full flight YESTERDAY?  I am surprised that not every seat was taken either by original ticket holders or by stranded passengers. ... View more

The extension of benefits only appears to have happened either for passengers with reservations or who were close. or both.  I was AList preferred last year but didn't earn Preferred status, and my status is showing as AList for this year.  It reset.   I just hope they post the two-month promotional companion pass offer I earned last year on Jan. 4 as promised since I have a flight booked for Jan. 9 and my companion pass is not yet showing. ... View more

You be paying the tax and landing fees with $$ rather than a travel voucher.  If the flight is really inexpensive (less than $100), I have seen the tax and fees be something like $30+.     I also may remember that maybe you can only use 2 travel vouchers per person per reservation and have to pay the difference?  That's not what you are saying though. ... View more

Snacks are often rotated periodically.  It used to be monthly, then quarterly.  I agree the pretzel sticks are the worst. ... View more

I, too, have not felt the LUV with 2 last-minute cancellations (on my last 5 trips) and feel like "putting the customer first" is lip-service.  Yes, it would cost Southwest money and profits to compensate customers for the inconvenience of rerouting (longer flight, lost time) but even a $50 LUV voucher towards future travel if your arrival is >2 hours later and $100 if more than a day late would go a long way towards maintaining your image as the airline who LUVs customers.  Being told by customer service that "there will be no fare change" like it's a big deal is like rubbing salt in a wound.   My biggest concern is that this becomes the "new normal"  for Southwest.  After 9/11, the airlines who used to serve meals stopped free meals, and pillows/blankets disappeared from domestic flights.  While Southwest never offered these amenities, the other airlines used the tragic disruption of 9/11 to increase their profitability.  When CEO Kelly proudly says the airlines maintained the same left of profitability as the year before despite the disruption, he is really saying that Wall Street matters more than the Southwest brand and customer loyalty.   It may take a while before Southwest realizes the damage their LUVless policy has caused.  Go after Boeing for lost profitability--don't compromise what made Southwest one of the most LUVed airlines. ... View more

I am an elite member and fly southwest for business frequently. Last week's episode did not paint the airline favorably. One rep deliberately put a passenger, who had been removed from a flight for not getting off the phone, on standby to make him sweat. She could have guaranteed his seat but didn't. Another delayed flight caused passengers to be stranded overnight. The airline claimed the delay was due to air traffic and the airline was not obligated to provide vouchers. However, sw was offering hotel vouchers but not food. At first, I sided with the airline until several passengers said there was a bird in the engine followed by a broken air conditioner. Now I feel like I should check the Internet for weather conditions if any airline, including southwest, claims weather delays. ... View more