Since Herb's passing, there have been an increasing number of issues with the customer service on Southwest's flights. I have loved this airline and its team since working with Herb on a customer service video. I am confused and frustrated with what I believe are lapses in Herb's predilection for the highest quality in treatment of your passengers. What is going on? This latest story of a flight attendant's perceived control issues regarding a glass of vodka is ridiculous. Did she really need to remove a paying customer who was doing no wrong from his flight? Please, someone needs to bring Herb's demand for excellent customer service back into play. This is getting ridiculous. Katheryn Edwards
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