thank you, Blake: The SW policy does state if one uses reward points, and does not fly, they will automatically go back into your account, just uncertain due to boarding pass and other information previously provided. I will call, hopefully no longer a 2 hour wait.
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05-21-2019
01:00 PM
05-21-2019
01:00 PM
first time posted subject above, 2 questions are: can other ticket holder proceed with round trip, even though not his points and single confirmation number? and will points go back for cancelling passenger, even if received boarding pass, plane to leave tomorrow a.m.?
Called toll free number, 120 minute wait.
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