05-29-2019
04:28 PM
05-29-2019
04:28 PM
I was returning from MBJ to RDU on May 22,2019. My connection was in MCO. Waiting in customs for luggage that never arrived I had to make a mad dash to Gate 128. My husband was with me and boarded with his A section boarding pass while I held B section. When I presented my valid printed boarding I was denied boarding. The gate agent offered NO help. Computer showed I had been rebooked on another flight. Needless to say I was emotionally upset with my husband on board and I’m denied boarding. Finally, someone from SW jumped in before the plane door closed and figured out the problem and I got on the last minute. My husband is very upset and wants to cancel all relations with Southwest.
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