All of my interactions have been through Customer Relations and Option#5 which is for issues with travel that has already happen. A call to this number usually requires at least a 40 minute wait on hold. Since my issue deals with Fraud, the CR team has to pass this on internally to a department we as customers apparently don't have direct access to, therefore I have nothing left to do but waist time on hold to talk to an agent that can't help me do anything.
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