06-16-2019
12:32 PM
06-16-2019
12:32 PM
Dear Southwest, First, I’ll admit I purposely never fly with you due to the open seating structure. This method might be preferable to some but I believe you are missing out on converting customers from other airlines because of the structure. It’s disorganized and without a doubt annoying for two people who want to sit together (because why would anyone who was traveling together sit next to each other? Nope, they sit aisle and window leaving a seat between them and talking over the unlucky person who sits in the middle - not SW’s fault, just a by-product of the structure unfortunately). I paid to upgrade my tickets for boarding group A and just as I was paying for my boyfriend to upgrade as well (literally at the exact same time) somehow the other upgrade was sold. I got the upgrade and my boyfriend did not. The attendant told me she was sorry and couldn’t refund my upgrade even though I couldn’t get the second one. I was already annoyed about the open seating and then paid $40 on top of it. Needless to say, even though your staff is friendlier (mostly) and bags fly free, I will continue to avoid flying Southwest unless the boarding process changes.
... View more