07-31-2019
07:18 PM
I just posted the same observation before seeing your post. I am a loyal SWA business traveler and I fly at least 3-4 times per month. It definitely feels like the WiFi is getting increasingly worse as time goes on. It has gotten so bad that I am ready to switch to a different airline. I came to this forum to ask where I need to go to get the attention of someone at SWA because my sense is that the flight attendants, which nice people, either aren't interested in the issue or are powerless to get to the bottom of what is going on. Anyway - my post is titled "Misery Loves Company" - so... My misery loves your company! I hope SWA gets it figured out soon. Otherwise, perhaps I will see you on a Delta flight LOL!
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07-31-2019
07:04 PM
07-31-2019
07:04 PM
I am a frequent business travel and I am extremely brand loyal to SWA. (I think I have had Companion Pass status for 4 or 5 years). I have noticed that the WiFi seems to work only about 1/4 of the time. That isn't a huge deal if it is a short flight or if I am traveling for fun. But on a long flight for business, it is critical that I am able to access WiFi in the air. Everytime I raise the issue with a SWA flight attendant, I seem to get nowhere. They either shake their head and say, "Yeah, I know that is frustrating" or they act like I am a whiny customer. Before I switch to a different airline (which I would rather not do), does anyone know the best way to get in touch with SWA to discuss this type of complaint? I love SWA and it is possible that they are working to the correct the WiFi issues, in which case I am willing to be patient. But if they are not working to address it and/or if it doesn't get resolved in the near future, I am going to have to change to a different airline. Thanks fellow Road Warriors!
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