I'm blown away about this. I was excited to give my daughter 40,000 points for her birthday, thinking that it would be a cool useful gift, until I found out it would cost me $400 to move them to her account. Are you kidding? Wait...these are points I earned, but I still have to spend MORE money to use them? And all this for SW to update to our accounts.... which is still nothing to them since we do everything online to make this happen. Nothing that will cost SW anything. Nothing. Used to think SW was the best for customer service, but little by little, I'm changing my opinion.
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