08-27-2019
03:45 AM
I left my prescription glasses on flight 521 on 8/17/2019 from Cancun to Fort Lauderdale, FL. I realized this just after I stepped off the plane and the TSA ee's would not let me back on the plane to retrieve them. They claim to have looked and said nothing was found! Possibly a passenger picked them up and if so I would hope they would turn them in as they obviously are not any good to no one else. To date 8/27/2019 I have received 2 automated emails from SWA with, "I'm sorry your item has not been found" I am 200% sure they were on that flight (521) SWA only claims to search for your for 30 days. I'm so frustrated and upset that I was not able to go back in the plane! These EE's have no compassion! Now I'm out $665.00! I would if a passenger picked them up would have turned them in to lost and found.
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