@DancingDavidE wrote: If you are a Rapid Rewards member logged into the app you may be able to try Live Chat as a method of contact that is similar to Twitter, but with the advantage the rep know who you are already. I'm a HUGE fan of the chat function within the app. I'm impacted by the hurricane and just rebooked tickets using the chat function -- we are overseas now and our travelling party has multiple PNR numbers (one down side of Companion Pass bookings). Literally no wait to get in to the chat with Diana. I think there were 2 people in the queue but the numbers ticked away before I could even think about it.
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