09-06-2019
01:44 AM
Last night I attempted to make a reservation at around 9 PT. I was able to see the wanna get away fare, select to continue and then was met with the red death bar across the top with a ton of code errors that have zero explanation. As a frequent SW customer I am used to this box and can typically wait a few mins and try again with success. This occurrence was not like the others. 2 hours later I had the same result. Ironically or what I like to call, coincidentally, just after midnight it started working. Now the true problem shows up, I can no longer book the worry free pricing because I’m now within 7 days. I called customer service and they advised there was nothing to do in order to honor the price. As an A preferred companion pass holder this was disappointing that no one could correct the issue. I also feel as if the system shut down purposely in order to force customers into losing their worry free pricing options. Note a happy customer because I had to rebook and pay for the higher class ticket due to your companies technical issues.
... View more