I have been a loyal customer with Southwest for years and fly the airline almost exclusively. More recently, back in October 2023, valuable items were stolen from my checked luggage. I opened a case Southwest and TSA per Southwest's recommendation with all supporting documentation and have been getting the run around since. I will continue to escalate this issue to the highest degree necessary and have decided to fly other airlines after my last scheduled trip in December. Is 2 free checked bags worth the potential cost of theft? It's a free for all for airline or TSA employees to do as they please. I am working with both to solve the issue, but nothing is being done. I have also submitted reviews on multi-sites warning travels of this.
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