I have been a loyal customer with Southwest for years and fly the airline almost exclusively. More recently, back in October 2023, valuable items were stolen from my checked luggage. I opened a case Southwest and TSA per Southwest's recommendation with all supporting documentation and have been getting the run around since. I will continue to escalate this issue to the highest degree necessary and have decided to fly other airlines after my last scheduled trip in December. Has anyone else had this issue or concern with missing or stolen items from checked luggage? Is 2 free checked bags worth the potential cost of theft?
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11-30-2023
11:43 AM
I have been a loyal customer with Southwest for years and fly the airline almost exclusively. More recently, back in October 2023, valuable items were stolen from my checked luggage. I opened a case Southwest and TSA per Southwest's recommendation with all supporting documentation and have been getting the run around since. I will continue to escalate this issue to the highest degree necessary and have decided to fly other airlines after my last scheduled trip in December. Is 2 free checked bags worth the potential cost of theft? It's a free for all for airline or TSA employees to do as they please. I am working with both to solve the issue, but nothing is being done. I have also submitted reviews on multi-sites warning travels of this.
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