I have noticed the quality of flight attendants waning over the past few years. Some SW attendants are just amazing. Ten to fifteen years ago that was the norm. I don't fly alot, only 5-10 roundtrips per year. However, my experience these days is that about one-third of SW attendants are amazing, another third are solid and competent. About a third of the flights I take these days contain at least one attendant that you just try to survive -- you stay away from their notice. I wonder if SW is overworking folks, or if the flying public has gotten so difficult to deal with that attendants burn out quickly. Either way, it's a real shame. I don't agree that this is "out of character" for SW or other airline attendants. That has not been my experience. It happens quite often.
... View more
