10-31-2019
11:58 AM
Customer Relation Department is the worst ! There is no people skills there. All they do is i do not have record of you calling so i cant help ! Customer service and customer relation comes in place when customer have issue. Otherwise they dont have job to do ! They not only fail to add points but they fail to record when i call with notes ! fail twice and turning the table as customer will have to keep checking if southwest did the job right? failed on customer service. Big talk and zero result.
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10-30-2019
12:48 PM
I travelled each year with southwest. sometimes twice sometimes once a year. In 2014 RR number was not added and same happen in 2015. I just called customer relation and now they said my name was change in 2014 so there could be the issue. And my point is if they find the issue then why are they not fixing it? Who i need to reach out. That was i was expecting from community answer and experiance.
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10-30-2019
12:35 PM
i dont have all detail before 2014. i only start keeping it all once i see issue. Do you work for southwest?
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10-30-2019
12:25 PM
I only come to southwest to book my flight once or twice a year and that even well in advance. I called customer service and i email regarding this and they wrote back with current balance. I can read my current balance. That was not the issue. I travel in Oct 2014, i called back in Feb 2015 and then again in 2017. 2018 i called and i called yesterday again. This is not monthly thing for me. I only call when i am booking my tickets once a year. I should not be spending time on this as this should go smothly. Ofcourse its my account so it is my responibility to follow up but you can only follow up if someone is doing the work there. This is why i ask for call back from someone. Rep that i talked said they didnt put notes that you request a call back ! so how would i know what they doing?
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10-30-2019
11:48 AM
I have diffrent situation. I maintain to travel every year but somehow my rapid reward was not added to my tickets. I called customer service sent them my reservation number and they "confirmed" they added flight to my accounts, which they did not. After a year, i am booking my tickets and reviewing my points and notice and this was not added. I called customer service and they said it was not added and now its over a year that both trip was booked, we can not do anything.... you have to call customer relation. I did call customer relation and they said its over a year so we can not add that now. Not only my points were not added for my trip but they considered that my account was inactive because this trip was never recorded at thire end so i lost my 168000 points and no one wants to do anything about it. What i should do here?
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