10-31-2019
11:58 AM
Customer Relation Department is the worst ! There is no people skills there. All they do is i do not have record of you calling so i cant help ! Customer service and customer relation comes in place when customer have issue. Otherwise they dont have job to do ! They not only fail to add points but they fail to record when i call with notes ! fail twice and turning the table as customer will have to keep checking if southwest did the job right? failed on customer service. Big talk and zero result.
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