@Nickansas wrote: 1. Was this flight #2263 not full enough? Did you cancel a flight knowing that these passengers would be inconvenienced but ultimately you had room on your other flights to accommodate them? Airlines don't cancel flights because planes aren't full enough. Why? Well, planes and crews are needed after the "not full enough" flight, and having them not be in the right place causes a bigger disruption to the entire system. 2. Why multiple text messages that didn't end up being even close to accurate? Well, situations DO change. 3. Why did we sit in our seats on the tarmack for 50 minutes in a plane for a 27 minute flight. Maybe air traffic control told your pilot to sit there 4. I upgraded to priority seating to make my connection, but didn't need it. Could I get reimbursed for that since the reason to make a connection was because the direct flight was cancelled. You can always ask. Click on contact us below to do so and then pick your desired method of communication. Also, since this is a customer to customer forum, if you want formal answers to your questions, you should ask the airline your questions -- see contact us in above paragraph. Sorry you had a bad experience. Hope the next one is better.
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