That is one, no two, terrible experiences. I hope that you and your family receive a satisfactory compensation from SWA. That said, this is another great example of why, if you have specific seating needs, you shouldn't book a flight on an airline that doesn't allow you to reserve a specific seat. Same thing for families. Is SWA low costs worth the chance that you can't all sit together? SWA is, for me, almost always the least expensive and most convenient choice. But the price of that choice is knowing in advance that I could end up sitting in a middle seat in the last row of the plane between two larger fellow fliers. That's Southwest.
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