12-17-2019
11:33 AM
12-17-2019
11:33 AM
I am having the same issue. I called Chase right away and explained that I signed up for the offer and was not directed back to the site to use THAT card to purchase my flight, so I had to use another card, but when I received my card, I used it to purchase a flight, plus multiple other purchases. The lady told me that they haven't had this complaint before (BS, as proven by forums like this), but that she would escalate it. She then came back on the line and told me she was given permission to credit my account and that I would see it on or right after December 14th. It is now December 17th and I haven't seen anything. I called today and the lady that I spoke with said that it was escalated, but that it is not guaranteed to be approved and that they sent me a letter on November 25th stating that it WASN'T approved. I am furious. If they are offering this credit, why not just credit it when someone calls to complain. This is ridiculous. I told her that someone needs to credit my account NOW. She was going to get me in touch with a manager, but then told me that the wait time was 30 min. I will be calling back. Does anyone have any information on how to rectify this?
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