01-02-2020
11:26 AM
As stated, thats what I did and customer service offerred $75, which was a switch from the original offer, so i was told to call back lost baggage to talk with the person who made the offer. Did that but no callback after a number of messages left! NOTHING SOLVED!
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01-01-2020
05:30 PM
Flight to Baltimore ended with lost luggage, long line at lost and found, a report, and pickup when found coming in on later flight and offered and agreed $200 voucher for inconvenience of having no clothes/toiletries/etc and pickup by Becky, lost baggage bwi, 410-859-7387. The next day i received call that baggage to be delivered, and i said i agreed to pick up and receive voucher offer. I was told baggage people knew nothing about that and i cannot pick up, thus baggage was delivered, giving me nothing for my inconveniece. I called Becky and left message that Southwest should make good on the offered $200 voucher, but afer 3 messages, no callback. No feeling put off, i called customer service who offered $75, to which i said was not the offer. I was told to contact Becky again as the only person to make good on offer. Tried 3 more calls, no callback. I feel i should have received the voucher offered, get a call back, and an apology.
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