Hi! I’ve been a loyal Southwest Rapid Rewards memeber for 10+ years, peanuts compared to some I know 😊. I have always loved SW because of the many perks that other airlines don’t offer. The open seating is one of the best parts of SW. Though the last three times my husband and I have flown SW, passengers are “saving seats” for their travel companion. One person buys an early bird, gets in the front of the plane and puts his/her bags into the middle seat. When my husband and I have tried to sit in those seats the response is along the lines of “I’m saving this seat”. Today (1/17/2020) on our flight (#780 from FLL to DEN) this happened twice, one row right after the other. The second person was even so brazen to tell me he read SW’s seating policy and there’s nothing saying he can’t do that. Three rows after I informed the flight attendant (an African American woman with a blone colored ponytail wearing a red SW jacket) that people were saving seats. Her reply was what really struck me. She replies to me saying “I cannot tell them they can’t save a seat and you’ll need to find somewhere else to sit”. Again, one of the many reasons I am so loyal to SW is because of the amazing customer service and great flight attendants. Today was the complete opposite. So my question to SW is what has happened to making it clear to passengers that they are not able to save seats? I definitely remember in many times passed when boarding a flight, a flight attendant making it clear that this wasn’t allowed. As a Priority Card memeber with over 150,000 points, I am considering taking my business elsewhere. I hope SW can get back to its roots of being the best airline is the business. Thank you!
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