@PKR3WS wrote:
Good evening,
I dont know if you are who im supposed to reach out to. We flew home from LAX today as we were there for my birthday and went to Disneyland for my big day. While there we bought ornaments and brought them with us on our flight thinking that if we checked them they would be damaged. Unfortunately when we brought them on the plane we put them up in the carry on and one of the flight attendants helped another SWA customer with their bags and slammed their bag in to one of our ornaments. We initially didnt think it would be a big deal as Disney packs them with quite a bit of safety care and tons of tissue paper to ensure they dont break. When we just got home we wanted to double check everything and indeed one of the ornaments is broken
What can be done to rectify this issue?
We're so sorry to hear this! While The Community is primarily a peer-to-peer support forum, it never hurts to reach out to us via the options in the link below, even outside the four hour time window. Sending @Southwestair a DM on Twitter can often be your quickest bet. Thanks!
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