Hello, Please HELP! My family and I have been loyal Flyers of yours for over 10 years and I have had your credit card for as long as well. But I am extremely unhappy with the outcome of the travel policy during the CORONAVIRUS OUTBREAK. If this isn't rectified, I would never use Cash again, in fact I will never use SW again. I will cancel my SouthWest credit card. I will look to the web to write reviews regarding SouthWest Airlines. I would gladly use these travel funds which we paid CASH for but not at this time with this deadly Coronavirus. I just got off the phone with SouthWest customer service. We have $237 worth (two confirmations #) of Travel Funds that needs to be used before April 2020. However, we do NOT feel safe traveling until this CoronaVirus Global OUTBREAK has stopped. We asked for an extension and were told no extensions, use them or lose all but $37. At this point, my entire Family leaving SouthWest feels like a death since we have been with you so long. But I can not feel any other way but to never come back. Sincerely, adamico77
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