I had purchased tickets for my family to come visit me in San Francisco a while back before the outbreak occurred. Southwest is now taking a hard stand on not refunding my tickets. They would only give them back as a credit in the passengers name (which I purchased the tickets with my own card) or they can take the flight. I have two new cases that are just two blocks away from where I live now and they still had the strength to say its safe for people to travel. My parents who are in their 60s with repertory problems. They also assured since they don't fly internationally they are completely safe from any contact with the virus. That is a very bold statement. Its strange on a company that is so bent on taking care of their customers they wont take care of the situation at hand. Anyone have any idea on how I can get my money back on the tickets I bought?
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