This morning as the world woke up to the news that many of our destinations being cancelled, we look for a sense of normalcy. I've used Southwest Airlines all of my adult life, and normally I wouldn't have any issues in how the company handles cancellations. As a company you are attempting to use this as a "Business As Usual" type of event; making reference to the wanna get away cancellation policy. These cancellations should be approached in a matter that states anything but, "business as usual." Funds should be refunded back to customers in full. Your cancellation policy is designed to alleviate the customer from making a personal decision of cancelling a scheduled flight. But in these circumstances, it's not the customer that's making a personal decision that's causing such cancellation; its circumstances that are affecting not only this nation but the world. STOP TREATING THIS AS A "BUSINESS AS USUAL' EVENT." It is not. This has left a bad taste in my mouth. If these funds are not refunded back to the original form of payment, my perception of this company will change. I will make a PERSONAL decision to cancel all ties to Southwest Airlines, including my credit cards. Do THE RIGHT THING. If you do your customer base will not be affected going further. Acts like this will cause you to lose my business and many more who feel the same way going further.
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