Southwest Airlines Community

@FD wrote: Rising Star- you totally missed my point about the virus, the declaration of an National Emergency and instructions from the government to stay away from large crowds of people. You are so focused on defending your policy that you didn't take the time to LISTEN, or address anything concern I expressed.  But please respond to this email. I'm all ears I am a customer just like most everyone else here. I'm not defending the policy just stating it.    If I was in charge of the airline there may be a couple things I'd do differently but since I don't work for Southwest and im not in charge all I can do is share my feedback with the airline. That's why I suggested you contract southwest so maybe they can assist you on a case by case basis.    -Blake ... View more

@Dallas_FD26 wrote:   Both United and Delta are refunding tickets. I’m unsure if you, as an individua, work or are sponsored by Southwest, but they got it wrong on this one. TheMiddleSeat is correct. Someone said airlines are refunding. The another person, and another, and another. Then everyone accepted it as fact.   It is not.   Stay tuned, and airlines may start doing things differently. As of this moment, they are not.     ... View more

Thank you.. just confirmed southwest air and southwest vacation are not on same page. telling customers different things.. you are correct!! Thank God!! ... View more