I would advise filing a complaint with the federal government. The following are available and I would use them all: https://www.usa.gov/travel-complaint https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc https://www.usa.gov/state-consumer - this will lead to a link to pick your State to file with them directly. Good luck.
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I actually have no idea how or what can be done, but over and over again I am reading everyone's complaints about their disruptive travel due to the pandemic. I definitely understand that this issue is not of greatest priority, but somehow the Federal Government is talking about assisting the airline industry and what will happen with my funds previously paid to Southwest and most of the others on this board will result is a surplus of income because we cannot travel within the restricted months that the funds are available. For me, I am not asking for a refund, just for the funds to be available in the same time frame as my plans for this year were scheduled and cancelled by the NCAA. I do not want to read about what other airlines are doing now to be like Southwest is all along; clearly, that is why people choose Southwest to begin with. If anyone knows how we can make sure that Southwest does not profit in these times by keeping out money and getting additional funds from the government I would be willing to help that effort.
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I am having a very similar problem with the deadline of when I can use the funds because of the cancellation of the NCAA tournament due to coronavirus. I just don't think that they get it.
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I have briefly read through so many frustrations about how Southwest is approaching flight changes/cancellations in the face of the coronavirus. I, like many of you, are profoundly disappointed at any attempt at true customer service. Perhaps cancelling of all the NCAA sporting events throughout the country does not mean anything to them, but if they stop and think that all these events will happen next year, but SWA will not allow any of our funds to be available. I believe this is the end of my relationship with SWA. I would rather pay for my luggage than be treated like this.
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03-14-2020
12:33 PM
03-14-2020
12:33 PM
I did call into Southwest and stayed on hold for just one one hour to cancel my flights that I was using to attend the NCAA Women's College World Series in late May. This was the a special trip for my daughter and myself and when the NCAA cancelled it left me with no other choice. I fully intend to go to the World Series next year which does not have definite dates set, but will be around the same time at the end of May 2021. However, I was told my the Southwest rep that there would be a penalty if I did not use the funds to travel by March 6, 2021. I have written a subsequent complaint to Southwest, but I believe it is too soon for a reply. Clearly,. I do not believe that they have taken this situation under serious condition given their most recent communications about cleaning the planes and always having the funds available if you need to cancel. People need to take notice that their view on available funds is not accurate.
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