03-18-2020
06:48 PM
03-18-2020
06:48 PM
P.S. Criteria American Airlines is using is: Death in family Medical illness to self or family member Military Covid-19 illness these are just the few I recall off the top of my head
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03-18-2020
06:43 PM
03-18-2020
06:43 PM
I just filled out and attached my fathers doctors letter to American Airlines website as requested under their Request Refunds site. I attached the documents supporting the cancellation and while I may not get my refund of 215.00 dollars till end of year at least they are giving us some hope and are beginning to indicate their flexibility. We are not stupid nor do we expect an immediate refund as we are in this together. But, as a consumer and Southwest loyal customer Southwest would best keep its fan base if they would give us hope. Policies and contracts are amended all the time in the business world. So hopefully Southwest will get off it’s high horse and give the CONSUMER some HOPE that they can be flexible in this unforeseen crises when we come out of it! That is all all the folks on this community bulletin are asking for! The airlines will be reinstated. As we are all saying We Are All in This Together! So do the right thing for the people the very people that have made Southwest what it is today.
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03-18-2020
06:26 PM
1 Love
Southwest has to seriously look at what has just happened and ask themselves if they truly believe that by not refunding money or points to hard working consumers that this is their best option. Nothing is “as was” the policy they are referring to changed drastically when GLOBALLY we are at war with this virus that has taken EVERYONE and Everything off balance! President Trump has vowed to reinstate them financially. Why can’t Southwest do the same for us and reimburse us either by points, or money? Not everyone has a Rapid Reward Card, what about those who bought tickets for the group? They only get reimbursed for ONLY their one ticket. This is definitely immoral and just wrong! Once this pandemic is over, and it will be, Southwest better not think of showing a commercial indicating they have a heart and are transparent and how you can cancel within 10 minutes of fight etc. etc. if they don’t learn to be flexible as the entire world is doing their just going to be another **bleep**ty airline that charges for everything but, people will remember that unlike some of the other airlines that are currently (easing up and being flexible) they literally POCKETED and KEPT our HARD WORKING DOLLARS! I know I will always remember. While I am at it I plan on canceling my Southwest Rapid Rewards VISA card. Who wants to do business with unforeseen, hidden thieves?
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03-18-2020
06:08 PM
03-18-2020
06:08 PM
Not all true. American Airlines is allowing all non-refundable ticket holders to submit documents indicating why they cannot fly and reviewing for a full refund. As this is the first time something of this magnitude has hit globally, it is in the best interest of big corporations like Southwest to be flexible as well! This is a two way street. Trump has already stated that the airlines would receive funding to keep them going. So with that being stated why are we the consumers doing all the giving and Southwest doing all the taking with no flexibility at all!
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03-14-2020
10:48 PM
1 Love
I made a reservation for my 81 year old father, (who rarely travels) to be with my brother for his surgery scheduled on the 18th of March. Due to the Covid-ID 19 becoming a pandemic then a National Emergency his doctor recommended he not travel as he is diabetic and has other underlying health issues which I will not mention for his privacy. So I requested a refund and was sent an email stating that only the ticketed person can use the travel funds. I am a Rapid Rewards member and was always under the impression that if you canceled up to 24 hours prior to flying that you could get your full refund. All the TV ads lead us to believe this yet, I am reading that only he can use the travel funds. Heck, I understand the airlines losing big but, even if I don't get a refund then at least let me convert the paid ticket to Rapid Reward points so I can use at a later date as I am always flying Southwest. Am I being unreasonable here given the current situation we as a Nation are all in together on?
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