Thank you for sharing your concerns, @AnnaSF. We understand that other air carriers are offering flexibility on their change/cancellation fees. Southwest prides itself on already offering these unique ticketing policies. While we won’t be offering refunds of our nonrefundable fares, we’re happy to ensure each Passenger is maximizing the use of their travel funds. Please click here to see the latest update on travel funds. These are uncertain times for us all, and we hope that you’re able to use your funds for a future flight.
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