03-15-2020
08:37 AM
My family was vacationing in UT from 3/7 to 3/13. Due to the coronavirus my son's NC college directed students to take an additional spring break week and then go on-line from home. Nobody allowed on campus. In lieu of sending him back on his original flight from UT, thru AZ and back to NC, I wanted to get him back to our home in CT. I looked on line and the cost to do the change was $231 so I called customer service to complain that this was extenuating circumstances as a result of the coronavirus to see if there was anything they could do. Answer was "no". So I went back to the web site and the price had changed to $345 in the course of a 1/2 hour !! I was left no choice but to book a change at this price. The kicker was that my son later told me that both his flights from UT to St Louis and then to Hartford were about 1/2 full !! I am shocked and saddened by this treatment from SW and will look to alternate carriers in the future.I will also dispute charge with my credit card company .
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