Almost everyone else in the industry has either changed or modified their cancellation policies given this global pandemic, NOT Southwest. They clearly do not care about their employees or their customers. Given my condition, my Dr will NOT let me fly. I have a note, they won't give me my money back, which okay I purchased non - refundable but because I purchased it the day the flight opened up, my credit is only good until October of this year. It is not possible for me to even use it. They said they can only extend a portion of that credit, not even the entire thing...WHAT? So basically you took my $1500 for nothing. NEVER again. Many others are working with their customers and being flexible during this time. NOT Southwest, they aren't even budging on their policy. I guess I will wait for the Government to shut them down, they they may have to give me my money back.
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