The fact that Southwest doesn't care to change any policies is insane. I had a hotel that was a no cancel/no refund rate and was able to cancel AND get a refund because of what's going on currently! Southwest rep was rude and uncaring. "This has always been our policy. You have until September to use your $800 or you lose it. OR pay another $200 and can use the $600 after September." When I tried ask why Southwest wasn't bothering to change any policies due to the current situation, she again said "your flights have been canceled." and hung up on me. Real professional as well.
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