It’s good to hear that Southwest is addressing this pandemic issue. However I do not think they have been clear enough and will not be servicing a good majority of their buyers with the current dates and language. “Flight cancellation” to means that SW cancelled the flight. The CDC was making no travel recommendations several weeks ago. So most ppl followed suit by cancelling spring break plans. Will my flight I should have taken in2 days be cancelled? Maybe. But I made the decision a week ago not to go for my families health and mine. As per usual spring break fares are always high. So I buy right when southwest opens the calendar each year. That was in September. So if I’m reading correctly my Chicago to Arizona $400 ticket funds will expire this September. And SW will earn my free money. As I will not feel comfortable or by able to fly by then. This money should be extended with the June 2021 deadline as well. The current wording only is benefiting those who bought tickets during the time of the health crisis starting and those who waited for flights to be cancelled. Both risky approaches. And not rewarding those who plan ahead. And cancel in advance when given advice from the CDC and government.
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I agree. I hope that Southwest would consider extensions given the global situation. I imagine many people booked flights back in September for spring breaks occurring now. That I imagine most people have cancelled. Organizing and taking a flight even between now and September might be ill advised by CDC based on current trends. Southwest is advertising immensely now about their lack of change fees (which now many of the majors are doing now) but in order to truly deliver proper customer service during this unprecedented time I would encourage them to consider extended travel fund expiration dates. Otherwise they will lose customers who were unable to rebook in a reasonably safe time and they could have been better served on a larger national airline.
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