03-18-2020
06:13 PM
03-18-2020
06:13 PM
I agree, I canceled a reservation due to the covid-19 and got the same response from SW! In this circumstance they should make an exception and refund the early bird charge! Due to uncertain future work schedule it's not possible for me to schedule a vacation sometime in the future. Lesson learned don't purchase the Early Bird option until very close to my flight! Disappointed in Southwests keeping this policy in force!!!
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03-18-2020
08:59 AM
03-18-2020
08:59 AM
They get a bailout from the feds, and won't refund earlybird fees during this time of COVID-19. Can't wait to take this to the media!! Bad decision SWA!!
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